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Terms and conditions

Acceptance of our offerings and supplies implies acceptance of the terms and conditions provided below.

PRICE

Prices are provided without VAT and do not include shipping (save promotional offers or specifically mentioned otherwise).
The prices shown are only valid on the day your order is recorded and may be changed without notice from us.

DELIVERY TIME AND CONDITIONS

We will acknowledge receipt of your order by return email (mandatory field for us to reply). Orders are handled in the order of arrival and to the extent of the availability of products regularly on-sale. Orders will be shipped within 24/48 hours (working days) on payment confirmation and validation. Delivery times can vary between 24 and 72 hours. The time indicated by us is subject to delays due to a case of force majeure or events beyond our control (strikes, damage, etc.).

Packages are shipped by postal channels (tracked collissimo) or by private carrier. In the absence of the buyer on delivery, the carrier will notify their failed delivery attempt and provide guidance on how to pick up the package or on when they will next deliver the package. If the carrier is unable to deliver the goods for reasons related to the customer (absence, wrong address, insufficient details, etc.) and over two unsuccessful delivery attempts, LE MONDE DE LA VANILLE may not be held liable for any delays in delivery.
If the goods are temporarily out of stock, we will inform the customer who may cancel their order at any time. In this case, we will refund the customer all sums paid.
Products will be delivered to the address provided by the customer on ordering.

WITHDRAWAL - GUARANTEE - RETURNS

Any claims must be made in writing within 48 hours of receipt of the goods to be taken into consideration.

The customer must report any anomalies found on delivery of their package (damage, deterioration, leak, etc.) on the delivery slip.

The customer must then confirm the anomaly by registered letter with advice of receipt to the carrier including the copy of the statement made to LE MONDE DE LA VANILLE within 48 hours.

The buyer has a quality guarantee. We will refund or exchange non-compliant products. When returning non-compliant goods to LE MONDE DE LA VANILLE we will pay for return postage costs. The customer will pay return postage costs for other types of return to our premises.

The refund of the order will be sent to the buyer within two weeks of the return of goods. Pursuant to Article L.121-20-2 of the French Consumer Code: the withdrawal period of seven days does not apply in the context of food.

PAYMENT

Payment is made as defined in the order:

  • Online payment by credit card, your order will be sent on receipt of your payment.
  • By cheque for the full amount without any discount from us, your order will be sent on receipt of your payment.
  • By bank transfer:

IBAN : FR76 1830 6000 6511 8202 5070 660
Domiciliation : CREDIT AGRICOLE - GONFREVILLE L'ORCHER
BIC (swift) : AGRIFRPP883
Intitulé : AROM'ESSENCE - LE MONDE DE LA VANILLE
ZA du clos des Perdrix
Côte des Châtaigniers
76700 Gainneville - France

By confirming the order, the customer confirms having all authorisations required to pay for the order.
We reserve the right to refuse an order from a customer who has failed to pay a previous order or on which an unresolved dispute exists.

RETENTION OF TITLE

LE MONDE DE LA VANILLE reserves the right of ownership of its goods until full payment of the price by the customer.

DISPUTES

Professional:

Any dispute of any cause or nature will be exclusively subject to the jurisdiction of the Commercial Court of Le Havre, even in the case of introduction of third parties or multiple defendants.


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Shipped within 24 hours

by SoColissimo

Free samples

for 150€ of purchases

Promotions

all the year

Quality

Satisfied or money back

Secure payment

by credit card